Return/ Exchange Policy: 15 Days
A full refund/exchange will be awarded within 15 days of the purchased date via the method of original payment. Shipping fees will not be refunded. The receipt must be provided at the time of the refund, all items must be unused, all tags & original packaging must still be attached. Once items are received Falcon Athletics will determine if they are eligible for exchange/refund. All equipment must prove that they have not been used to be able to return/exchange. Buyer is responsible for return shipping with tracking number to:
Falcon Athletics
355 Prospect St.
Midland Park, NJ 07432
Stick/ Equipment Return Policy
**No returns or exchanges on clearance sticks/equipment/apparel**
Products are guaranteed in accordance with manufacturer's warranty against defects in material and workmanship. Many manufacturers require that defective merchandise be returned to them for inspection or repair. Falcon Athletics will be happy to assist you in this process. Please call for details. All field hockey sticks purchased for the current season are guaranteed against breakage six months from the date of purchase.
All current model line field hockey sticks are warranted for three months from the date of purchase. All returned equipment will be examined by our field hockey specialists to determine whether equipment is defective or broken. The customer is responsible for shipping a stick(s)/equipment/apparel back to Falcon Athletics to be examined & is also responsible for return shipping.
The warranty will replace any field hockey stick, deemed defective, cracked or broken, under normal playing conditions, with the presentation of original receipt, within the six months of original purchase date (i.e. stick purchased October 1, 2017 is warranted through April 1, 2017). These sticks will be replaced once with the same make, model, and size, if possible, or with a similar level stick.
A full refund/exchange will be awarded within 15 days of the purchased date via the method of original payment. Shipping fees will not be refunded. The receipt must be provided at the time of the refund, all items must be unused, all tags & original packaging must still be attached. Once items are received Falcon Athletics will determine if they are eligible for exchange/refund. All equipment must prove that they have not been used to be able to return/exchange. Buyer is responsible for return shipping with tracking number to:
Falcon Athletics
355 Prospect St.
Midland Park, NJ 07432
Stick/ Equipment Return Policy
**No returns or exchanges on clearance sticks/equipment/apparel**
Products are guaranteed in accordance with manufacturer's warranty against defects in material and workmanship. Many manufacturers require that defective merchandise be returned to them for inspection or repair. Falcon Athletics will be happy to assist you in this process. Please call for details. All field hockey sticks purchased for the current season are guaranteed against breakage six months from the date of purchase.
All current model line field hockey sticks are warranted for three months from the date of purchase. All returned equipment will be examined by our field hockey specialists to determine whether equipment is defective or broken. The customer is responsible for shipping a stick(s)/equipment/apparel back to Falcon Athletics to be examined & is also responsible for return shipping.
The warranty will replace any field hockey stick, deemed defective, cracked or broken, under normal playing conditions, with the presentation of original receipt, within the six months of original purchase date (i.e. stick purchased October 1, 2017 is warranted through April 1, 2017). These sticks will be replaced once with the same make, model, and size, if possible, or with a similar level stick.
- Only damage that reduces the playability of a stick may warrant replacement.
- It is common for nicks and scratches to occur under normal playing conditions, and thus are not guaranteed under warranty.
- Cosmetics, such as graphics and stickers, may come off. These are not covered under warranty.
- Any intentional modifications made to the stick or deliberate abuse of the stick will void any warranty.
- Small pieces that may chip or rattle within the core of composite sticks do not impact the playability of the stick itself. This is not a warranty replacement issue.